Kezava Navigate
Patient Scheduling
Make care easier to access and harder to miss
Connecting patients with care shouldn’t be this hard. Patients want convenient, immediate appointments, while providers need optimized schedules and minimal no-shows. When these challenges aren’t addressed, everyone loses – patients wait too long, providers face empty slots, and lose revenue opportunities.
Kezava Navigate seamlessly integrates with your scheduling systems, using virtual AI voice assistants to deliver a frictionless patient experience for booking and rescheduling appointments. The result: higher appointment utilization, fewer no-shows, and optimized provider schedules.
Behind missed appointment, there is:
- 30% average no-show rate in healthcare organizations
- 24+ days average wait time for new patient appointments
- 4-6 hours of staff time wasted daily on scheduling tasks
- $200+ lost revenue per unused appointment slot
Make care easier to access and harder to miss
Connecting patients with care shouldn’t be this hard. Patients want convenient, immediate appointments, while providers need optimized schedules and minimal no-shows. When these challenges aren’t addressed, everyone loses – patients wait too long, providers face empty slots, and lose revenue opportunities.
Kezava Navigate seamlessly integrates with your scheduling systems, using virtual AI voice assistants to deliver a frictionless patient experience for booking and rescheduling appointments. The result: higher appointment utilization, fewer no-shows, and optimized provider schedules.
Behind missed appointment, there is:
- 30% average no-show rate in healthcare organizations
- 24+ days average wait time for new patient appointments
- 4-6 hours of staff time wasted daily on scheduling tasks
- $200+ lost revenue per unused appointment slot
Challenge
For Patients
- Long wait times for appointments leading to care delays
- Frustrating phone tag and hold times to schedule appointments
- Limited visibility into available appointment options
- Confusing preparation instructions and forms
- Difficulty rescheduling when conflicts arise
For Scheduling Teams
- Endless hours spent on manual outreach and reminder calls
- Complex provider schedules with varying rules and preferences
- High no-show rates creating unpredictable daily schedules
- Inefficient use of available appointment slots
- Limited tools to match patient needs with provider availability
For Healthcare Organizations
- Underutilized provider capacity despite access backlogs
- Significant revenue loss from missed appointments
- Poor patient satisfaction with scheduling experience
- Inability to identify and address scheduling inefficiencies
- Limited data on scheduling performance and opportunities
How It Works
Seamless Booking Experience
AI voice assistants proactively contact patients when appointments need to be scheduled. Patients can also call in 24/7 to book or reschedule appointments. These intelligent AI assistants manage conversations smoothly, ensuring hassle-free scheduling and rescheduling.
Proactive Management
Two-way messaging allows patients to report issues or ask questions, with automated escalation to staff when needed.
Day-of Support
Final instructions and reminders ensure patients arrive on time and properly prepared, with seamless handoff to the clinical team.